As we all know, there are only two kinds of company offerings: products and services. Products are differentiated according to their qualities and their features. If one product is better than the other, it is so because the better one has more features, ease in usage, etc. However, how do you differentiate a better service from the other?
The secret to great service is people management. First, as a leader, you have to make sure that you treat your subordinates well. Majority of how your people will deliver your services to your customers will be reflections of how you treat them in the office or even outside. Establish ethical rules in the office and treat everyone like family. This way, you will motivate them to become better workers and they will always wear a smile on their face.
Move as a team. Always remind yourself that you're a team. To deliver really outstanding service is to get the people (it's not just one person) who will be responsible for the service become accountable for each other. They have to realize that delivering the service is a team effort and therefore they should all work just as hard to give the best service possible to the customers. This is especially true if you're doing customized things. For example, you are making custom flags, you have to constantly talk to your client how they want their flags to look like after you touch you the blank flags. Then when it's done, since you havecommunicated well and your team treated this customer right, they will leave with smiles on their faces and good things to say about your company.
by:
The Flagman
